Sustainability
We want your home to be safe, comfortable, and energy‑efficient. This page offers practical tips on preventing damp and mould, saving energy, keeping cool, understanding utilities, and managing waste responsibly.
Damp and mould can occur in any home and are commonly caused by condensation, poor ventilation, or excess moisture. If left unaddressed, damp and mould can worsen over time. Reporting issues as early as possible helps prevent problems from becoming more serious and allows us to take appropriate action.
We are committed to investigating and resolving reports of damp and mould promptly and fairly. This includes assessing the cause, carrying out necessary repairs, and providing advice where appropriate. In line with current legislation, including Awaab’s Law, emergency damp and mould repairs must be carried out within 24 hours, and we are required to meet clear timescales for inspection and follow-up works.
How to spot damp and mould:
- Flaking paint or wallpaper
- Moisture on walls or windows
- Black mould behind furniture or around windows
- Cracks in ceilings or walls
- Musty smells
You can help reduce the risk of damp and mould by:
- Ventilating rooms after showering or cooking and using extractor fans
- Keeping trickle vents open to allow air to circulate freely
- Avoiding drying clothes directly on radiators; use an airer near an open window
- Maintaining a warm and well-ventilated home
- Arranging furniture so air can move around
If you notice any signs, contact your property manager.
Energy efficiency
We continue to improve the energy efficiency of our homes. New builds achieve a minimum EPC rating of B, which helps reduce energy bills and supports sustainable living.
Energy-saving tips include:
- Turning off lights and appliances when not in use
- Using energy-efficient bulbs and appliances
- Closing curtains or blinds to retain heat in winter or block heat in summer
- Using fans and heaters efficiently, keeping doors closed to maintain airflow
- Paying energy bills on time to help keep administration costs down
Keeping your home cool
Overheating can affect your health and increase energy use. The following tips can help you keep your home comfortable:
- Close curtains or blinds during the day to block out heat
- Keep windows closed when using a fan so cool air circulates efficiently
- Use a hot water bottle as an ice pack to stay cool
If you are experiencing overheating in your home, please contact your Maintenance Controller for advice.
Understanding utilities
Some properties are served by a communal heating and hot water system. Residents are billed for individual usage, which includes a unit rate and a standing charge. Tariffs are regularly reviewed to ensure they remain fair.
Remember:
- Dolphin Living does not profit from energy charges
- Paying your energy bill on time helps reduce administration costs
- If you have difficulty, contact your billing provider for support
Doing your part with recycling and waste helps keep our community clean and supports the environment. Simple actions, like using the right bins, reducing single-use items, and reusing or donating things you no longer need, make a real difference. By working together, we can keep shared spaces tidy and help create a greener, more sustainable community.
Tips for recycling and waste management:
- Use designated recycling bins for paper, cardboard, plastics, glass, and food. Make sure items are clean and dry before recycling.
- Dispose of household waste responsibly, including hazardous items like batteries, paint, and electronics. Take these to local recycling centres.
- Avoid leaving rubbish in communal areas to prevent littering and discourage pests
- Report fly-tipping or illegally dumped rubbish to your local council
- Reduce single-use items by using reusable bags, containers, and water bottles
- Donate or repurpose items instead of throwing them away. Clothing, furniture, and electronics can often find a second life.
Other ways we can help
Policies and guides
Our Policies and Guides page provides residents with easy access to important policies, and helpful resources. Explore the information here to stay informed.
Health and safety
We are committed to maintaining safe, secure homes through regular inspections, compliance checks, and fire and gas safety measures.
Customer surveys
Your feedback helps shape the services we provide, from repairs to complaints. By listening to your views, we can continually improve and make life at Dolphin Living better for everyone.
Complaints process
Learn how to make a complaint and how we respond promptly to ensure issues are addressed fairly and effectively.
Tenancy and rent
Find essential information about your tenancy, rent payments, and the support available if you fall behind
We're Here for You
If you have any questions or need assistance, don't hesitate to reach out. Your comfort and satisfaction are our top priorities.
