Everyday support & guidance
This section brings together practical information to help you feel confident and supported in your home. Whether it’s guidance on how things work, who to contact for specific questions, or tips to make day-to-day living smoother, you’ll find it all here.
Welcome to your resident portal
For everything related to the day-to-day management of your home, the Resident Portal is your go-to. From paying your rent and logging maintenance requests to finding important documents and keeping up with the latest updates, it’s all there in one convenient place. Log in anytime to manage your home.
How can we help
Policies and guides
Our policies and guides page provides residents with easy access to important policies, and helpful resources.
Health and safety
We are committed to maintaining safe, secure homes through regular inspections, compliance checks, and fire and gas safety measures.
Customer surveys
Residents’ feedback helps shape the services we provide, from repairs to complaints.
Complaints process
Learn how to make a complaint and how we respond promptly to ensure issues are addressed fairly and effectively.
Tenancy and rent
Find essential information about your tenancy, rent payments, and the support available if you fall behind.
Sustainability
Discover practical tips and guidance to help make your home more energy-efficient, eco-friendly, and sustainable.
Resident newsletter
How to be a good neighbour
Living in a community works best when everyone respects each other and shared spaces. A few simple guidelines can help make your property and the surrounding area a safe, welcoming, and enjoyable place for everyone.
1. Keep noise reasonable
Be mindful of noise, especially early in the morning or late at night, both inside your property and in shared areas.
2. Respect shared spaces
Keep communal areas and corridors tidy. Make sure bin stores are kept organised and free from clutter. Please use the correct bins when disposing of waste.
3. No smoking in the property
Smoking is not allowed inside your property or in communal areas unless stated as a designated smoking area.
4. Communicate nicely with neighbours
We encourage residents to communicate calmly and respectfully with one another. If you are having trouble resolving issues with your neighbours, please contact Ryan O’Conner at ryanoconner@touchstoneresi.co.uk for support.
5. Report maintenance or safety issues
Let your property managers know promptly about any repairs (Maintenance Controller) or safety concerns (Customer Advisor) so they can be addressed quickly.
Our partnership with Touchstone
To make sure you receive the best possible service, Dolphin Living works in partnership with Touchstone, an experienced property management company.
They’re here to support you with day-to-day matters including repairs, maintenance, tenancy queries, and keeping your building safe and well looked after. Think of them as your go-to person for anything related to your tenancy or building.
By working with Touchstone, we can ensure our residents receive prompt, professional, and friendly support so you can focus on enjoying your home.
Contact your Property Manager
Talk to your manager property manager to find guidance on bigger-picture questions and other information about your options as a Dolphin Living resident.
