Contact your Property Manager
Find the right contact for your home
Who to contact
Touchstone manages Dolphin Living’s properties on our behalf. They’re your first point of contact for everyday queries about your home, from reporting a repair to questions about rent payments.
When to contact Touchstone
- Repairs and maintenance
- Rent and service charge payments
- Day-to-day building management
When to contact Dolphin Living
- Questions about eligibility or applying for a home
- Information on the Accelerator Scheme
- General enquiries about Dolphin Living
Find your Property Manager
Select your building from the list below to see the correct Touchstone contact details:
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Butterfields & Shernhall Street
Maintenance Controller
Name:
Maddy
Email
madeleine.bardell@touchstoneresi.co.uk
Phone number
01225 259426
Customer Advisor
Name:
Lauren
Email
lauren.bull@touchstoneresi.co.uk
Phone number
01225 259414
Dibdin House
Maintenance Controller
Name:
Maddy
Email
madeleine.bardell@touchstoneresi.co.uk
Phone number
01225 259426
Customer Advisor
Name:
Lauren
Email
lauren.bull@touchstoneresi.co.uk
Phone number
01225 259414
10 Gorleston Street
Maintenance Controller
Name:
Dean
Email
dean.williams2@touchstoneresi.co.uk
Phone number
01225592794
Customer Advisor
Name:
Lauren
Email
lauren.bull@touchstoneresi.co.uk
Phone number
01225 259414
Grove Court
Maintenance Controller
Name:
Dean
Email
dean.williams2@touchstoneresi.co.uk
Phone number
01225592794
Customer Advisor
Name:
Lauren
Email
lauren.bull@touchstoneresi.co.uk
Phone number
01225 259414
Havelock House & The Hermitage
Maintenance Controller
Name:
Maddy
Email
madeleine.bardell@touchstoneresi.co.uk
Phone number
01225 259426
Customer Advisor
Name:
Jess
Email
jessica.martin@touchstoneresi.co.uk
Phone number
01225592876
2-10 Hopkins Street
Maintenance Controller
Name:
Maddy
Email
madeleine.bardell@touchstoneresi.co.uk
Phone number
01225 259426
Customer Advisor
Name:
Jess
Email
jessica.martin@touchstoneresi.co.uk
Phone number
01225592876
2 Kennington Lane
Maintenance Controller
Name:
Maddy
Email
madeleine.bardell@touchstoneresi.co.uk
Phone number
01225 259426
Customer Advisor
Name:
Jess
Email
jessica.martin@touchstoneresi.co.uk
Phone number
01225592876
333 Kingsland Road
Maintenance Controller
Name:
Lucas
Email
lucas.bartesch@touchstoneresi.co.uk
Phone number
01225259412
Customer Advisor
Name:
Lauren
Email
lauren.bull@touchstoneresi.co.uk
Phone number
01225 259414
Lanark Road
Maintenance Controller
Name:
Lucas
Email
lucas.bartesch@touchstoneresi.co.uk
Phone number
01225259412
Customer Advisor
Name:
Jess
Email
jessica.martin@touchstoneresi.co.uk
Phone number
01225592876
31 Lanhill Road
Maintenance Controller
Name:
Dean
Email
dean.williams2@touchstoneresi.co.uk
Phone number
01225592794
Customer Advisor
Name:
Lauren
Email
lauren.bull@touchstoneresi.co.uk
Phone number
01225 259414
Marylebone Square
Maintenance Controller
Name:
Lucas
Email
lucas.bartesch@touchstoneresi.co.uk
Phone number
01225259412
Customer Advisor
Name:
Jess
Email
jessica.martin@touchstoneresi.co.uk
Phone number
01225592876
9 Millbank and The Broadway
Maintenance Controller
Name:
Maddy
Email
madeleine.bardell@touchstoneresi.co.uk
Phone number
01225 259426
Customer Advisor
Name:
Lauren
Email
lauren.bull@touchstoneresi.co.uk
Phone number
01225 259414
Mount Close
Maintenance Controller
Name:
Maddy
Email
madeleine.bardell@touchstoneresi.co.uk
Phone number
01225 259426
Customer Advisor
Name:
Lauren
Email
lauren.bull@touchstoneresi.co.uk
Phone number
01225 259414
New Era
Maintenance Controller
Name:
Lucas
Email
lucas.bartesch@touchstoneresi.co.uk
Phone number
01225259412
Customer Advisor
Name:
Lauren
Email
lauren.bull@touchstoneresi.co.uk
Phone number
01225 259414
One Church Squre
Maintenance Controller
Name:
Lucas
Email
lucas.bartesch@touchstoneresi.co.uk
Phone number
01225259412
Customer Advisor
Name:
Lauren
Email
lauren.bull@touchstoneresi.co.uk
Phone number
01225 259414
Porchester Road
Maintenance Controller
Name:
Maddie
Email
madeleine.bardell@touchstoneresi.co.uk
Phone number
01225 259426
Customer Advisor
Name:
Jess
Email
jessica.martin@touchstoneresi.co.uk
Phone number
01225592876
Scattered stock
Maintenance Controller
Name:
Maddie
Email
madeleine.bardell@touchstoneresi.co.uk
Phone number
01225 259426
Customer Advisor
Name:
Lauren
Email
lauren.bull@touchstoneresi.co.uk
Phone number
01225 259414
7 Thorney Street
Maintenance Controller
Name:
Lucas
Email
lucas.bartesch@touchstoneresi.co.uk
Phone number
01225259412
Customer Advisor
Name:
Lauren
Email
lauren.bull@touchstoneresi.co.uk
Phone number
01225 259414
Wardour Street
Maintenance Controller
Name:
Maddy
Email
madeleine.bardell@touchstoneresi.co.uk
Phone number
01225 259426
Customer Advisor
Name:
Jess
Email
jessica.martin@touchstoneresi.co.uk
Phone number
01225592876
Wollstonecraft St
Maintenance Controller
Name:
Lucas
Email
lucas.bartesch@touchstoneresi.co.uk
Phone number
01225259412
Customer Advisor
Name:
Lauren
Email
lauren.bull@touchstoneresi.co.uk
Phone number
01225 259414
💡 The quickest way to get in touch is through the resident portal.
What is the resident portal?
The resident portal is your online hub for managing your home. It’s run by Touchstone, our property management partner, and gives you quick access to:
- Reporting repairs or maintenance issues
- Checking rent and service charge balances
- Updating your contact details
- Tracking the progress of your requests
How to use the portal
Getting started is simple:
- Sign up with the email address registered to your tenancy
- Create a secure password
- Log in any time from your computer or mobile device