Paying your rent by Direct Debit is the best option, speak to Touchstone to help with setting this up.
Give Touchstone a call and they will be able to advise on financial support options available to you.
Yes, but all our intermediate and affordable homes will never be more than 80% of local market rents.
Your earnings are only reviewed at the point of tenancy renewal, and if you earn over the cap your tenancy would not be renewed; this is to ensure our homes go to those who need them. We will work with you to agree a suitable timeframe to move out and find a new home.
If you are currently living in a Dolphin home in Westminster, Hammersmith & Fulham or Camden you need to reapply via the local authority. For all other boroughs please contact Touchstone.
You will need to give Dolphin a minimum of 3 months notice that you wish to move properties.
Speak to our lettings team at Dolphin to work out your options.
No, all our homes are only available for rent.
At the point of renewal you will have reference checks and affordability checks again; this is to ensure our homes are still going to those that qualify and need them. If you pass these checks and there have been no breaches of your tenancy your agreement will be renewed.
No, all potential residents have to follow the application process.
You will need to speak to our lettings team at Dolphin to discuss your options when someone moves out; everyone living in the home must be on the tenancy agreement and meet the eligibility requirements.
No, and any residents found to be letting their home through Airbnb or similar, or subletting will be evicted and earnings made from subletting can be subject to full recovery by Dolphin Living.
Yes, as long as you qualify for the Accelerator programme. You will have to follow the accelerator application process.
You need to give at least 3 months’ notice if you would like to move out, please give Touchstone a call to discuss the process.
No, all Dolphin homes are pet free.
We try our best but cannot always get it right, if you would like to raise an issue please contact Touchstone.
We do allow reasonable decoration, but please speak to Touchstone before making any changes.
All our residents should be able to enjoy their homes, if you need to report behaviour that is impacting this please contact Touchstone.
Log the repair via the resident portal or by calling Touchstone and you will be updated on the progress of getting it sorted.
Please contact your Property Manager at Touchstone to report this. If the repair arises outside of office hours please call 01772 667182.