Jo is a Customer Service executive with over 30 years' experience in the retail industry. Jo has spent the majority of her career as Head of Customer Service across all points of contact with Marks and Spencer. She develops end-to-end strategy to deliver consistent customer experience, delivering and embedding transformational change. Jo also sits on the Board for Moat Housing Association.

Ben is the Chief Executive of Ekaya Housing Association, responsible to the Board for the leadership and strategic direction of the Association. Prior to this, he was the Housing Director and Deputy Chief Executive of Westway Housing Association. Ben has held a variety of senior Housing and Asset Management roles with both large and small organisations within the Housing sector, including three years’ experience as an independent housing professional, supporting organisations through change, performance improvement and service transformation.

Sarah started her career as an external auditor with BDO Stoy Hayward. Specialising in social housing she moved to KPMG. Sarah moved to London & Quandrant Group and then AmicusHorizon (now Southern Housing following merger) in 2009. Sarah is a member of the National Housing Federation's Finance & Policy Advisory Group and sits on the ICAEW social housing sub-committee. She has previously chaired the G15 Finance Directors' Group and was Vice Chair of the NHF's SORP Working Party. She was appointed to the Sustainability for Housing Board in 2021.